Washington Mutual's (WM) Mission Statement Our Vision & Mission Vision: Vision: To be the nation's leading retailer of financial services for consumers and small businesses. Mission: To build strong, profitable relationships with a broad spectrum of consumers and businesses. We will do this by delivering products and services that offer great value and friendly service, and by adhering to our core values of being fair, caring, human, dynamic, and driven. Our Core Values Fair Ethics of absolute fairness, honesty, and integrity guide everything we do. Our actions match our words. We balance the expectations and earn the trust of our customers, employees, communities and investors. We offer our customers products and services which fit their needs and provide great value. Caring We ensure that every human interaction is caring, courteous, and respectful. We expect leaders to make difficult decisions, and to carry them out in a way that allows all involved ...